*All product categories purchased on our website, except for lingerie, are eligible for return and exchange within 14 days from the date of receiving your order.
*Lingerie can be returned or exchanged only if the item is of unsatisfactory quality (see below "Conditions for Exchange or Return for Defective Items").
*If you wish to exchange an item, simply contact us through any convenient messenger (Viber, Telegram) at +380971456777 or via email at fitcrush.sport@gmail.com, specifying the desired size, model, or color for exchange.
*Courier service fees for the return of quality-compliant items are the responsibility of the buyer.
If you received the correct model, size, or color that you ordered, but the item does not fit or you are dissatisfied, the payment for return and exchange services is borne by the buyer.
*Courier service fees for the return of defective items are covered by the seller.
In case you received the wrong model, size, or color that you ordered, the payment for return and exchange services is covered by the seller.
Conditions for Exchange or Return for Quality-Compliant Items
You have the right to return or exchange a product purchased on our website within 14 days after receiving it if the following conditions are met:
- The item shows no signs of use.
- The item retains its original appearance.
- The item is packaged, and all tags are intact.
- The item does not belong to categories that are not eligible for exchange or return (e.g., lingerie).
Procedure for Returning Quality-Compliant Items:
1. Contact us through any convenient messenger (Viber, Telegram) at +380971456777 or call the same number and inform us of your intention to return the paid item.
2. Send the item to us using the "Nova Poshta" delivery service.
Shipping Information:
- Nova Poshta" Branch #4, Rivne
- Recipient: Volodymyr Tkachuk, Phone Number: +380971456777
3. Provide the tracking number of the "Nova Poshta" shipment in any convenient messenger (Viber, Telegram) at +380971456777 or via email at fitcrush.sport@gmail.com.
4. After receiving the return and checking the contents of the package for compliance with the conditions for returning the item, we will either refund the money to your specified bank card details or send the exchanged item the next day after receiving the return, based on your choice.
Courier service fees are covered by the buyer.
Refunds will be processed by the seller within 3 working days after receiving the item.
Conditions for Exchange or Return for Defective Items
We carefully inspect items before shipping, but we do not exclude the possibility of defects. If you received a defective item, it can be returned or exchanged within 14 days from the date of receipt.
Procedure for Returning Defective Items:
1. Contact us through any convenient messenger (Viber, Telegram) at +380971456777 or call the same number and report the defective item.
2. Send the item to us using the "Nova Poshta" courier service.
Shipping Information:
- Nova Poshta" Branch #4, Rivne
- Recipient: Volodymyr Tkachuk, Phone Number: +380971456777
3. Provide the tracking number of the "Nova Poshta" shipment in any convenient messenger (Viber, Telegram) at +380971456777 or via email at fitcrush.sport@gmail.com.
4. After receiving the return and checking the contents of the package for compliance with the conditions for returning the item, we will either refund the money to your specified bank card details or send the exchanged item the next day after receiving the return, based on your choice.
Courier service fees are covered by the seller.
Refunds will be processed by the seller within 3 working days after receiving the item.
Refunds will be made to the bank card details provided by you.
